“Lockdown”, “Furlough”, “Coronavirus”, “WFH” “Building boom!” “Brexit” – any more phrases we want to add to the words we have heard time and time again every day? We have all changed how we do things in every aspect of our lives; working, studying, travelling, visiting family…buying stuff!
But what have they meant for us at Norbord as a supplier to the building industry which is booming now?
In a nutshell, we have become much more talkative (which we all like here anyway!) and we all want and are providing speedy, response-driven, efficient and super modern communications; the same can be said of our merchant and building customers. Happily, we are already reaping the rewards of changing the way we work now. Of course, nothing is the same as a real-life, elbow-swiping meeting or chat over coffee, but we are all adapting to the new norm aren’t we? Everywhere!
It has been challenging at times as any change is; but we have moved forward, as has the industry, and the building world is a really positive place to be. Due to the challenges, and subsequent limitations on travel and staff levels, builders may not have been on site in the very early days and merchants were not available for physical meetings. Yet we are talking more in different ways.
Norbord’s base of merchant customers has responded really well and we are working in tandem to ensure that builders now have more information than ever when it comes to sourcing product and advice from their local branches. We do regular online training so that counter staff are kept up to date with the features and benefits of each product and product range. And, of course, the click and collect service is common now so our online and delivery capabilities dovetail.
Sanjit Dosanjh, Norbord’s National Sales Manager for UK & Ireland, on helping the builders’ merchants sector through current challenges and beyond.
For further information, call 01786 812 921 or visit www.norbord.co.uk.
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