Vision and Values

These three words summarise Norbord’s values. Our European team has adopted this common set of values through open communication and dialogue reflective of mutual respect.

Customers

Excellent customer relationships are based on win-win outcomes.

This belief drives our strategy of focusing on key customers and working with them to ensure mutual benefits over the long term; benefits based on continuing improvements in customer service, product and business development, supply chain effectiveness and technical support.

Trust

Trust and personal responsibility in all relationships.

We believe that each of our people has the capability and commitment to maximise his or her contribution, as well as the desire to take responsibility for their actions.

Our collective goal is to set clear objectives and to deliver on all promises and commitments. This philosophy applies whether we’re engaged with customers, suppliers, fellow employees, shareholders, or with the community at large.

Excellence

Excellence as our standard, consistently.

Our goal is to an organisation which is capable of excellence, and of delivering it consistently in the areas critical to our business.

These include the following:

• Safety
• Managing beyond customer expectations
• Supply chain management
• Cost management
• Capacity assurance
• Organisational effectiveness

Areas of excellence

Quality and certification

Norbord strives to obtain the highest quality standards in the industry. These standards relate to products, management systems and the environment.

The BBA (British Board of Agrément)

The BBA is designated by the UK Government to issue European Technical Approvals. This provides third party security and further guarantee of the performance of our products in modern construction applications.

The CE mark

Shown on all Norbord products, the CE mark is intended to promote free trade of products within the EU by showing that the essential technical and health and safety requirements have been met.

ISO9001

Norbord’s quality management systems are all audited to ISO9001 international standards, assuring customers the highest level of professionalism.

ISO14001

Norbord's environment management systems are all audited to ISO14001 ensuring that the highest levels of environmental practises are implemented and one that takes into account the minimising of impacts.